All the patients registered with NB Health Link will have access to the Patient Portal. Through the Patient Portal you can :
· Book, change and cancel appointments
· View new and existing messages from NB Health Link
· View past and future appointments
· View and update demographic information
Booking appointments
- Patients can book or cancel appointments online using the Patient Portal or on toll-free number: 1-833-354-2300. Agents are available during the program’s regular office hours: Monday to Friday, from 9 a.m. to 4 p.m. The appointment will be booked online or in person based on the case and availability.
Appointments can be booked and conducted in either official language (English or French).
How to prepare for your appointment
To make the best of the appointment, here are some pointers you can follow to prepare for your upcoming appointment. Empowered patients who take an active role in their health have a better quality of life, improved health outcomes, and put less strain on the health care system. Following these steps can ensure you get the most benefit from your visit with a Provider.
- Arrival time
- To respect the clinic flow and other patients we appreciate if the patients arrive 15 minutes before the appointment.
- To respect the clinic flow and other patients we appreciate if the patients arrive 15 minutes before the appointment.
- Prioritize your concerns
- Be prepared. Patients can write down their concerns in order of importance. This makes sure you remember everything. All concerns might not be addressed in the 15-minute visit but a follow-up appointment might be scheduled to address the other concerns.
- Ask questions and take notes
- Don’t be afraid to ask questions. The providers want to make sure the patient understands the discussion of the appointment. If clarification is needed, ask. Take notes to remember.
- Don’t be afraid to ask questions. The providers want to make sure the patient understands the discussion of the appointment. If clarification is needed, ask. Take notes to remember.
- Do not be embarrassed
- Providers are not there to judge. Do not be embarrassed to talk about a sensitive topics. Everything is confidential. Do not be afraid to let them know about the lifestyle concerns (exercise, smoke, drugs, etc).
- Keep the provider up-to-date
- Let the Provider know about new events or concerns that have occurred since the last visit (i.e. emergency room visit). Mention any change or new symptoms to them (i.e. change in appetite, coughing more, higher pain level, etc.).
- Let the Provider know about new events or concerns that have occurred since the last visit (i.e. emergency room visit). Mention any change or new symptoms to them (i.e. change in appetite, coughing more, higher pain level, etc.).
- Cancellation
- If the patient needs to cancel the appointment booked, it needs to be done at least 24 hours before. It will allow another patient to use the availability. To improve wait time on our phone lines, we advise patients to cancel via the Patient Portal.
- No-Show
- When the patient does not attend the visit or does not let the Program know on time to have someone else re-schedule for the spot, it harms other people that were prevented from having the care needed.
Patient Guide Pamphlet
For more information about the program, please access the Patient Guide Pamphlet.